Shipping policy

1. Free Shipping

We proudly offer:

đźšš Free Standard Shipping on all U.S. orders

No minimum purchase required.

2. Order Processing Time

  • Orders are processed within 1–2 business days
  • Orders placed on weekends or holidays will be processed the next business day

Once your order is processed, you will receive a shipping confirmation email with tracking information

3. Shipping Time (U.S.)

Estimated delivery times:

  • Standard Shipping: 3–7 business days

Please note:

  • Delivery times are estimates and may vary depending on your location and carrier conditions

4. International Shipping (Optional – you can enable later)

We may offer international shipping in the future.

Customers will be responsible for:

  • Customs duties
  • Taxes
  • Import fees

5. Shipping Carriers

We work with trusted carriers such as:

  • USPS
  • UPS
  • FedEx

Carrier will be selected based on your location and delivery speed.

6. Order Tracking

Once your order ships, you will receive a tracking number via email.

Please allow up to 24 hours for tracking updates to appear.

7. Delays & Shipping Issues

While we aim to deliver on time, Bokke Nutrition is not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Holidays or peak seasons
  • Incorrect shipping information

8. Incorrect Address

Please ensure your shipping address is correct at checkout.

If an incorrect address is provided:

  • We are not responsible for lost or misdelivered packages
  • Additional shipping fees may apply for reshipment

9. Lost or Stolen Packages

If your tracking shows “delivered” but you have not received your package:

  • Please check with neighbors or your local carrier
  • Contact us within 7 days of delivery

We will assist you, but we are not responsible for:

  • Packages lost after confirmed delivery
  • Theft from mailbox or property

10. Heat & Product Care (VERY IMPORTANT for Gummies)

Because our products may be sensitive to heat:

  • We recommend bringing your package indoors as soon as it is delivered
  • Bokke Nutrition is not responsible for melting or heat-related damage once the package has been delivered

11. Damaged Items

If your order arrives damaged:

  • Contact us within 7 days of delivery
  • Include photos of the product and packaging

We will gladly send a replacement or issue a refund if applicable.

12. Contact Us

For any shipping-related questions:

📧 bokke@bokkeusa.com
📍 Bokke Nutrition – Customer Support